How we settle
Choose how you send. We send the rest.
Wire, ACH, or Zelle®. The details for every one of them come after we speak. We email them from the studio. Then we get on the telephone and read them together, so you know it is us.
How you pay
Press the one you will use.
Zelle® is a registered mark of Early Warning Services, LLC. Shamir Diamond Group is not authorized, endorsed, or sponsored by Early Warning Services, LLC.
After we speak · Wire
The bank name, routing number, and account come from us after we speak. We email them from the studio, then we read them with you on the telephone before you send.
From the studio inbox. If a second email arrives with a new account, ignore it and call the studio.
At your bank
What to say. Not a login.
Open your bank the way you always do. We will not send you into it from this website.
At the desk
A wire
Ask for a domestic wire to the name on the invoice. Have us on the telephone while you read the routing. Do not copy numbers from a forwarded message.
On the calendar
An ACH
Ask for an outgoing transfer, not a bill-pay check. Tell them the piece waits until the payment cannot come back.
In your app
Zelle®
Open your own bank. Send only to the name we confirmed on the call, and only for the amount your bank allows.
The order
Four steps.
We sit with the piece
In the room, by video, or from a photograph. Nothing is due on a conversation.
We write the invoice
It comes to the email you gave us, from our studio address. That paper is the only instruction that exists.
We read it together
Call the studio, or write us and we will call you. We read the wire, ACH, or Zelle details out loud. Email is how the paper travels. The telephone is how you know it is us.
Then the piece leaves
When the bank shows collected funds in our name, the diamond, the report, and the jewelry go. Fully insured. Not before.
If something feels off
A new account is never us.
- We email bank details once, from the studio address on this website.
- We never send a second set. If a new account appears in your inbox, it is not us. Call the number on this site.
- Routing, account, and Zelle details are not printed here. They come after we speak, by email, then on the telephone.
- The name on the sending account should match the name on the invoice. If it does not, tell us before you send.
- We do not take cards. There is no card file on this website.
What if my bank flags the wire?+–
Stay on the line with us. Banks hold a large wire more often than people expect. The piece does not leave until the funds are collected in our name. If they ask what it is for, it is a diamond, and the invoice is the paper.
Can the payment be split?+–
Yes. Wire, ACH, and Zelle® can share one invoice. The invoice says which part is which. The piece stays here until the whole amount is good.
What if I stop after the invoice, before I send?+–
Tell us. Nothing is due for the conversation or the invoice. The piece goes back on the list.
Ready
Call or write. We will send the paper.
When you are ready, send the paper. We call, we invoice, we read the details with you, and the piece is yours when the funds are good.